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CLASSIC Server + .pl domains for only 500 pln.
| What service should I choose for my needs? |
1) Domains with WWW servers, databases and e-mail boxes
It is much easier now to choose the appropriate option, perfectly adapted to your needs. Our servers are mainly intended for both: small and large businesses as well as individuals who wish to run web services (i.e. WWW portals, Internet shops, web forums, blogs, photo galleries) based on databases.
If you run a small business or have a private website, a HOME server will be probably sufficient for you. Choosing HOME server you are provided with : 10 GB for WWW, e-mail boxes and databases, domains and unlimited sub-domains, and more than 1.000.000 MB transfer limit.
BUSINESS server will be appropriate for those who run a large business. This server will satisfy even the most demanding customers. Within this option we offer: 25 GB for www, e-mail boxes and unlimited databases, domains, and unlimited subdomains and FTP, and more than 2.000.000 MB transfer limit. More information in HOSTING section.
2) Domains with WWW servers and e-mail boxes
This offer is appropriate for you if you do not need to use databases and you wish to make your website based on classical technique HTML/PHP. Competition has no chance. Purchase a domain at www.active24.pl and you will get a lifelong hosting for free. With every bought domain within the Promotion, you will get a lifelong hosting for free. The server has 1024 MB capacity for www and -email boxes - more: http://www.active24.pl/main.php?id=35
NOTE!!! DOŻYWOTNI HOSTING with MySQL 500 MB (200 MB na WWW, 200 MB for mailboxes e-mail adn 100 MB for 1 MySQL database).3) Domains with e-mail boxes
If you have already purchased a server at another Provider or have your own server and you would like to use our mail server, so you just have to register a domain in Active24.pl and choose e-mail’s options you are interested in. Then you can redirect it freely to your own server:
- by URL redirection
- by IP redirection editing DNS records
4) Domains
If you have already purchased a server at another provider or you have your own WWW and mailserver, register a domain in Active24.pl and you can redirect it freely to your own server:
- by URL redirection
- by parking the domain on your own servers and changing the domain’s delegation
- by IP redirection editing DNS records
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| How to register any service in Active24? |
Ordering any service offered by Active24.pl starts after filling in the registration form which can be found at www.active24.pl Then you have to choose the type of an additional service ( WWW server, e-mail box), the name, the configuration, define a password and the user's data.
The domain can be registered or renewed for maximum 10 years. Polish domains for example .pl are booked for 14 days. There is no reservation for global domains. Registration takes place at the time the payment is booked at our bank account. Till that time the domain is free to other internet users. The pro-forma invoice is sent to you by e-mail. We guarantee that the prices of the domains’ renewal will not increase in relation to domains’ renewal prices at the moment of registration (see regulations). Our company is constantly evolving, and that’s why we can guarantee our customers constant, low price . After the customer paid for the domain, he gets the full rights to it.
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| How to get the essential information about bought services? |
After placing an order, every Customer is provided with the access to administrative panel (C-Panel) so he can manage his orders and also all the services purchased later. To facilitate the use of the administrative panel, we prepared its complete documentation. you can find it at C-panel documentation.
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| How can I pay for my accout, what is a bank account number? |
To pay for a service, make the transfer, of the sum given during registration, to our account. Every Customer has an individual bank account assigned only to him.
The system identifies the payment only by the bank account, not by the transfer’s title. Everything happens automatically! One month before a domain expires the system generates its renewal’s order. There can be many such orders. It depends on a number of domains in your customer account. After you made the payment, a verification of balance in your sub-account takes place. If there is money, the system uses it on all the orders until all the money is run down. If you want to resign from any order you have to stop or delete it earlier in C-Panel at orders then the system will accomplish first active order. The current bank account you can find in C-Panel in paymants section.
You can also use fast online payment system. The service co-operates with following banks:- MBank - mTransfer
- Pay with Inteligo
- Bank PKO BP
- BZ WBK - Przelew24
- Bank BPH
- ING Bank Slaski
- Kredyt Bank
- Credit Bank
- Invest Bank
- Lukas Bank
- MultiBank - MultiTransfer
- Bank PEKAO SA
- Citibank handlowy
- Bank Millennium
- Credit Card (Visa, MasterCard, Diners Club, PolCard, JCB)
This option is available in the Administrative Panel in payments section.
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| Where can I get the VAT invoice for my payments? |
The VAT invoices are made out and sent to the Customers by e-mail within 7 working days after the payment is booked at our bank account.
Important!
We do not send Vat invoices by post, but by e-mail. VAT invoices with signature are not required for telecommunication services.
Legal basis:
The VAT invoices and the adjustments of VAT invoices for telecommunication services ale made out accordingly to §14 ust. 2 pkt 3, §20 ust. 6 in connection with §19 ust. 4 of regulations of Financial Minister from 22.04.2004 r. (Dz.U. z 2004r., Nr 97, poz. 971).
The invoices for telecommunications' services which are to ensure the transfer of information (according to the definition from communication law) in accordance with the provisions of the VAT may be issued in a simplified form. The invoices from the Telecommunications' Operator do not require any company seal, handwritten signature of the contracting parties and tax identification numbers of the Subscriber . The Operator's invoices should have a readable computer printout of its name. Accordance with the classification of goods and services activation and maintenance of the domains and virtual servers is placed at PKWIU 64.20.27-00.00 symbol (other telecommunications services).
The list issued VAT invoices and pro-forma invoices is available in C-Panel in Payments section -> Invoices. Hence, you can get a duplicate copy of the invoice in HTML format and print documents you are interested in. Follow the steps: http://www.active24.pl/pomoc/c-panel/account.html#72
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| My service is blocked – what should I do? |
Please contact the Active24.pl Customer Service immediately. Regardless of the reason of blocking the service (lack of payments, erroneous transfer) our consultants will try to solve the problem. They will try to restore the blocked services. In cases of delayed payments for the services' renewals. The services will be renewed automatically when your payment is on our account. In emergency cases we can accept the transfer’s confirmation sent by fax to +48 22 3-22-76-48. The service will be activated within a maximum of 24 hours.
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| How to change/recover the password to my service? |
The password changing is possible at http://www.active24.pl/pomoc/c-panel/data.html#62.
If you do not remember your current password, you can generate its reminder at https://www.active24.pl/panel/. Enter your domain's name and the password will be sent to you by e-mail that appears on the screen.
If for some reasons you can not pick up your password from your e-mail box, please send us a request for changing an e-mail contact and sending the password to the new e-mail box. This request should be sent by fax to +48 22 3-22-76-48. The request should include a customer's id, the domain's name and a firm stamp (in case of the companies) or photocopy identity card with a photograph (in case of a physical person).
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| How to change the Customer information or change the domain's owner? |
The customer information changing is possible at C-Panel. Go to the Customer information section. This section enables to change the information (on this basis the invoices are made out), viewing the information of proforma and VAT invoices, choosing contact e-mail and changing the password to C-Panel. If you find that customer information presented in The Invoice Information section should be changed - you can make the appropriate corrections. To do this, follow the instructions:
- Before changing the information you should check what your customer’s type is. There are two options: corporate or private. If you want to change the information from a private person to a corporate, please first contact the Customer Service to change the type of a customer. Such operation requires a verification. In other cases (from a company to another company or from a private person to another private person) you can change the information on your own.
- Depending on the type of the customer choose, from the right MENU, CHANGE THE COMPANY INFORMATION or CHANGE PRIVATE PERSON INFORMATION then you get the form to enter new data.
- If you have one domain assigned to one customer number, you simply just have to change the owner of the Customer Panel in CUSTOMER DATA section.
- If you have more domains assigned to one customer and want to make assignment only for one domain, send e-mail to bok@active24.pl to put this domain to a separate account (the number of customer)
- Full name of Registrant:
- Representative Registrant:
- NIP/REGON/PESEL
- Address
- Telephone
- you should also provide 2nd and 6th password sign to authenticate.
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| What is the ‘Option’ and how much does it cost to order this service? |
The Option is a three year domain’s registration preference if within this period this domain has not been renewed by its current User. The domain is monitored within up to 3 year period. If chosen option frees, it is automatically reserved in favor of Entity which previously bought the Option for this domain. The Option for one domain (for 3 year period) costs of 34.98 pln net. The registration of reserved domain takes place upon the payment made according to current domain registration price list.
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| How can I check available domains and how can I register selected domain? |
You can check the availability of a domain using the 'finder' on our Active24.pl site, in Domains > Domain registration section. After typing your domain name and clicking on “Check”, the list of available domains will be displayed along with their most popular extensions. After clicking on particular name, you should fill the rest of registration form. The service will be active in 12 hours upon relative funds have been credited to our bank account.
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| How to transfer the domain from other service provider to Active24.pl? |
If you want your domain to be fully operated and serviced by Active24.pl in full, i.e. on billing basis (payments) and on administration basis (administrative panel), you have to make the domain transfer to Active24.pl. You can do this using transfer form located on our website under Domains > Domain transfer tab. After typing your domain name, click on Transfer to initiate the process – you get all necessary information on the screen.
- Polish Domains – transfer from NASK
In case of domains transferred from NASK to Active24.pl, this does men automatic legal fixation of Active24.pl as the representative of NASK. The transfer of Polish domains is free of charge. The payment is only made 30 days before the end of subscription for a domain. The domain transfer from NASK can be executed at least 24 days before domain expiration or 21 days after domain renewal at NASK.
Important!!!- The Power of attorney document should be signed by persons, of which the running of a business is registered. Valid copies of User’s company documents shall be attached to the transfer application too (eg. Court Registry, Civil Company Agreement, etc.)These document could help in verification of authorization of signing persons).
- If there are any sub-domains linked at this moment to domains, such sub-domains could not be seen in C-Panel because they are serviced by other servers.
- The password and login to the administrative panel are sent after the power of attorney to represent before NASK has been generated.
- The transfer of domain to our services is not connected with any changes to DNS servers, thus the change of registrar is seamless to the Client in terms of www and e-mail functionality.
- Sending the power of attorney to NASK and deciding to transfer the domains to us, NASK relinquishes –in favor of our company – the tasks related to servicing of domains, i.e. domain renewals and payments collection, etc.
- Polish Domains – transfer from Registrar other than NASK Similarly, the transfer constitutes an automatic legal fixation of Active24.pl as a representative of NASK. The transfer is free and takes place automatically upon filling the request form. The authinfo code is required in the transfer procedure. Your current Registrar is obliged to provide you with an authinfo on your request.
- Global domains The transfer of global domains (.com, .net, .org, .biz, .info) is free. The payment for domain renewal for subsequent period is on prepay basis. After transferring, the domains are automatically renewed for the period paid. The authinfo code is required in the transfer procedure. Your current Registrar is obliged to provide you with an authinfo on your request.
- European domains - EU In case of .eu domains the domain transfer or property rights transfer (or both simultaneously) shall be paid at EURid and causes the zeroing of the domain validity period without possibility to refund of not consumed subscription. The payment covers one year renewal but starting from the date of transfer execution or property rights transfer, so in different manner than in case of global or Polish domains.
The transfer procedure is initiated by new registrar which, upon request of administrator, informs the EURid on changes. Upon this, the EURid sends an e-mail to the administrator with request of acknowledgement of the operation. In case there is no acknowledgement within 7 day period, the reminder is sent and, in case of subsequent delay – the tranfer request is canceled. In case of transfer of .eu domain to Active24.pl, the transfer request form shall be filled.
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| How to assign a domain bought at Active24.pl to a server? |
If you have registered a domain along with a server with Active24.pl as a package (eg. Home, active Business or in “Lifetime Hosting” or 200MB Server for EU domain”) or a server itself in, “your-name.h2.pl” company’s sub-domain, than the domain and the server function as an inseparable whole. There is no need to configure anything. It is enough to upload a www site to the server. You can assign to such package every subsequent domain bought at Active24.pl provided that, such domain is contained in the same client account/client number. The domain should be added to a server within a WWW site and e-mail.
- Adding a domain to a server within WWW
On the C-Panel, under Domains tab you should select a domain for editing. Next go to www server -> Direct tab and, in URL field, point a subdirectory being forwarded by http://www.active24.pl/pomoc/c-panel/vhost.html#391 instructions. The direct forwarding is set on the set-up level of server and is possible to execute only to a local server. The subdomains of domains linked to the server can be created within a server’s setup. You should specify in the server’s setup a path to sub-directories you want to forward to.
- Adding a domain to a server within e-mail.
Similarly, you should link, within e-mail services, a domain to a server using WWW Server -> Add to server tab. Then, you can create within a server’s setup the mailboxes for all domains added to the server as per http://www.active24.pl/pomoc/c-panel/email.html#43 instructions.
If you have free e-mail with the domain and you want to resign it or to use more disk space of your e-mail server – please contact our Customer service.
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| How to setup a domain redirection to an external server? |
In case the Client does not have a hosting service bought to selected domain, he can forward this domain to an external server:
- Adding a domain to a server bought from other company using a delegation to external DNS servers
The change of domain delegation is so called its parking on other DNS servers. The servers to which a delegation is to be done shall be properly configured for servicing of delegated domain. After delegation change the service of forwarding and record configuration are of internet service provider’s duty. dns.nano.pl and dns2.nano.pl are servers are set by default and there are the only DNS servers for which Active24.pl service department is responsible. To change a domain delegation, please follow the steps: http://www.active24.pl/pomoc/c-panel/reg.html#21
- Adding a domain to a server bought from other company using a redirection to URL address
You can redirect a domain to foreign server using a redirection of masked URL address. For masked redirection the only a domain name from which redirecting takes place can be seen in internet browser. The redirection is masked in form of a html frame. To perform such redirection please follow instructions http://www.active24.pl/pomoc/c-panel/vhost.html#393
- Adding a domain to a server bought from other company using direct forwarding to IP address (A record in DNS)
There is a possibility of direct forwarding to IP address using a record edit feature in DNS zone (A record in DNS). Remember that this works only and exclusively for a domain parked on our DNS servers (dns.nano.pl and dns2.nano.pl). To use this type of forwarding, logon to C-Panel, enter to DNS -> DNS ZONE -> ZONE EDIT tab, next select an All records to one IP address field and specify IP address of your server. Remember to configure your WWW server properly for a domain service.
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| Your own DNS hosts |
The DNS Hosts tab in C-Panel is used to define the DNS hosts in your domain and to assign the IP addresses to them, provided that you have your DNS servers and these servers are not registered. Such DNS hosts are added to the DNS hosts register automatically in NASK database and than you should change a delegation to these added hosts, e.g.: If you have an abc.pl domain registered – you can create ns1.abc.pl and ns2.abc.pl hosts by assigning the IP to them and next, after refresh, by changing a delegation to them. Please follow the instructions given at http://www.active24.pl/pomoc/c-panel/reg.html#22
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| How to change a user’s data for WHOIS? |
You can do it by yourself. To do this, logon to the Client’s Panel and select the DNS->CONTACTS tab. Fill in all necessary fields. After this a new identifier will be assigned to the data which would be added. Next, enter the CHANGE CONTACT tab and set a new created identification number in the owner field. After these operations this data can be seen in WHOIS database. For more information please visit: http://www.active24.pl/pomoc/c-panel/reg.html#23
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| How can I get an authinfo password to my domain? |
We issue an authinfo code upon receive you request e-mailed to bok@active24.pl. For authorization purposes you should specify in you e-mail: 2nd and 6th character of your password to the Admin Panel as well as your domain name and client number. Issuing of AuthInfo code is free.
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| How can I publish a contents of my WWW site? |
To publish your WWW site, use the so called FTP client. The example of this solution is the Total Commander program. The connection with a server takes place upon providing the following data: host: ftp.domainname user: www.domainname password: you have received this password in e-mail or you can set it in C-Panel under WWW->CHANGE PASSWORD tab.
You can also use the Internet Explorer browser. To do this, enter "ftp://name_of_your_domain.pl" in address toolbar. Next, after specifying your login and password, copy your files onto the server.
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| How to activate a database available within server? |
You can perform the activation of database within virtual server using Admin Panel. The DATABASES section allows you to browse, add, delete and edit your databases available on the server in given domain. The phpMyAdmin program is designed for administration and editing of database. The access to this program you will get here: select ADD tab in right-hand MENU. The suggested new database name in format DB_DOMAIN_NAME_PL will be displayed in CREATE A NEW DATABASE field. Accept with OK pushbutton.
Note!After creating a new database you should assign a new password to it using „Change password” tab. The name of database is given automatically without possibility to change it.
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| How to install a CMS software for managing WWW sites? |
CMS, Content Management System is a one or set of internet applications designed for easy creation, updating and extending the WWW services by non technical personnel. Creation of content and way of its presentation are realized using simple user’s interface, usually in a www site format containing comprehensive forms.
JOOMLA!
Joomla! is a one of powerful, professional content management system (CMS). It is used worldwide for creation of both, complex corporate services and portals or simple but showy WWW sites. Joomla! is easy to install, simply to operate and trustworthy. And, it is free... We encourage you to use Joomla installation assistance.PHP FUSION, PHP NUKE
PHP-Fusion and PHP NUKE offer users the opportunity to create the showy www services in easy manner. Just enter your site address (eg. www.my_site.pl) in address toolbar of any internet browser, login to the panel as an admin, type in and publish your content. You do not need to have any IT specialists nor webmasters to have your services up to date. You can update your services whenever you want, even few times a day!
A support for PHP FUSION.
A support for PHP NUKE.
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| How to install an Internet Shop? |
If you plan to open an INTERNET SHOP, the osCommerceProfessional is just for you. OsCommerce Professional is a Polish version of osCommerce Millestone software. It contains all basic functionalities necessary to run e sale in Poland as well as much additional facilitations (admin panel protection, recommended products, login box, and much more).
The support for installation of popular osCommerce you can find at: http://www.active24.pl/pomoc/oscommerce.
Home page of the project: www.oscommerce.orgPolish page of the project: www.oscommerce.pl
Implementation examples: Shop 1, Sklep 2=================================
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| How to install Bulletin Board, Weblog, Photo Gallery, and Newsletter? |
1) FORUM
- FORUM
Bulletin Board phpBB is a powerful, complete free and easy to modify script for bulletin board. Its easy installation and simple administration cause everyone may install the board. Capabilities of Bulletin Board can be extended by installation of modifications while its appearance changed by means of many styles available. Due to a wide popularity of phpBB, it is easy to get free assistance in problem solving – both, on our site and on foreign sites as well.
- BLOG
Weblog (in short blog) is a kind of website, on which an author places additional posts, displayed in sequence, starting with the latest. Usually, blogs have a system for archiving posts, and for placing the reader’s comments, and have a set of links (traditionally located in side column) to other blogs recommended by the author (so called blogroll) as well as to www sites of other kind.
- PHOTO GALLERY
Coppermine Photo Gallery is a software designed for creation of showy gallery – an album of photos on your own www site.
- NEWSLETTER
PhpMyNewsletter is an easy to use script designed to manage the subscription lists, ie. automatically sent e-mails informing the internet users on news in services or on new products in a shop. Undoubtedly, such campaigns increase the number of visitors and the handling of newsletter is one of company’s promotion methods.
The assistance you can find at: http://www.active24.pl/pomoc/phpbb
A support for WordPress software installation you can find at:http://www.active24.pl/pomoc/wordpress
The assistance you can find at:http://www.active24.pl/pomoc/coppermine
The assistance you can find at:http://www.active24.pl/pomoc/phpmynewsletter
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| How can I use an e-mail with an e-mail software? |
Each e-mail software requires an appropriate configuration. Regardless of what system platform you use, you will be asked to provide:
- an a-mail address of account
- incoming and outgoing mail servers, designed as SMPT and POP3:
POP3: mail.active24.pl
SMTP: mail.active24.pl - an account name – full name of e-mail box
- password to access account – you have received it in e-mail or you can set it at C-Panel under MAIL -> CHANGE PASSWORD tab.
During configuration process you should remember to set the "authorization of outgoing mail" option (SMTP).
Description of most popular e-mail programs you can find on our Technical Support site at:http://www.active24.pl/main/main.php?id=729.
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| How can I use an e-mail with a WWW browser? |
To read an e-mail using WWW site you should use the feature on Active24.pl site available after clicking on E-Mail icon located at right. During login you should enter your full e-mail address of your account and your access password.
The system allows you full e-mail services, ie. to read letters, to create new letters and to manage the received letters. Remember, the e-mails downloaded using e-mail software (eg. Outlook) are erased from the server by default and can not be accessed from WWW site.
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| How can I protect my mail against spam? |
The spam problem in Internet is known for a long time. Spammers are using more and more sophisticated methods to cheat the anti-spam filters. E-mails not being a spam are small fraction of a traffic passing thru the servers. At the moment, over million attempts to send a spam, viruses or beguilement mails. Thousands of spam e-mails running to the spam folder based on content analysis come to this number. The number of spam e-mails all the time rises. There is no way to get rid of spam completely, but it can be reduced.
The amount of spam in Internet is bigger every month. Lot of these messages is sent to addresses generated automatically by adding the popular names, such as office, mary, john to any domain. Office@domain-name.pl type addresses are created. In case the spam is sent to non-existing address, the message is thrown aside by server. However, if such e-mail box exists, the message is accepted to process. In case of catch all aliases, the message sent to any address in a domain is accepted. This increases the amount of spam incoming to an e-mail box significantly.
The second problem is a spam generated along with random sender. There are frequent situations the server throw aside such mail for various reasons and send back information on such refusal to a sender. In fact, the server sends the message to a person written in "From" field instead of real sender. Hence, the information goes to the person having nothing with this spam. In case of catch all alias set, all "returns" run to an e-mail box instead to be thrown aside.
Unfortunately, there is no good protection method against these "returns". Everyone in the World can type in any e-mail address and try to send e-mails. We have implemented the protection from this, but not every server in the World uses so called spf (Sender Policy Framework). To system could perform its role – all e-mail services providers in the World had to need to implement it. However, there is no such situation.
In connection with the above, we suggest to remove a catch all alias. You can remove it form the Admin Panel level (login to the www.active24.pl home page). It is enough to enter to an e-mail section and remove "@" alias. Prior to this, you should add aliases, which you use. If, for example, you have specified marketing@domain-name.pl as a contact but there were not such e-mail box and e-mails have been received through the catch all alias, you should simple add the "marketing" alias.
The "How to avoid SPAM" handbook you can find at:http://www.domeny.org/main/main.php?id=726
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| How can I configure an e-mail alias to my account? |
You can add an alias to your e-mail account through the Admin Panel. To create an e-mail alias, enter to E-MAIL -> ALIASES tab. Select the name of box you want to create an alias and type in the name of e-mail alias.
The alias is a consecutive equivalent of your account. During e-mail software configuration you can use settings for your account and alias alternatively.
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| How to add consecutive e-mail box to my server? |
You can activate an e-mail box running within the domain of your virtual server through the Admin Panel. Enter to E-MAIL -> ADD tab. The field for typing in a new name of e-mail box will be displayed in the main window of browser. Select in this field the domain for which you want to create an e-mail box. NOTE! The field is available if you have other domains "connected" to the server. Enter the password which will be used to login to the e-mail box and select the volume of the box.
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If you didn't find an answer for your question, please contact us: |
